Refund policy


Our policy lasts for 20 days. If 20 days have passed since Your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for an exchange, the item must be unused and in the same condition that you received it. It must also be in its original packaging. Reasons for being eligible for a change include:

* Damages or errors in the manufacture
* Errors in the pattern or defective fabric
* Defective or incomplete finishes

We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to and send the item to: Cra 44B # 22-10, Bogota, DC, 111321, Colombia.

There are several types of goods that are exempt from being returned. Products such as intimate goods.

Additional non-returnable products:
* Gift cards

To complete an exchange or return, we require a receipt or proof of purchase.

There are some situations where only partial refunds can be guaranteed: (if applicable)
* Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.
* Any item that is returned more than 20 days after shipment.

Once the returned product is received and inspected, we will send an email to notify you that we have received your exchange. We will also notify you of the approval or rejection of your change.
If you are approved, then the new product you want will be processed and shipped.


The only reason to be eligible for a refund is in the event that Free Style Crol cannot process an order, in this case, if a refund is approved a credit will be automatically applied to your credit card or original method of payment. in a certain number of days.

Late or lost refunds (where applicable)
If you have not received your refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and still have not received the refund, please contact us at

Sale Items
Unfortunately the products on sale cannot be refunded or applicable for an exchange.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be mailed to you.

If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer for later delivery, we will issue a refund to the buyer and they will know of your return.

To return your product, you must send them to: Cra 44B # 22-10, Bogota, DC, 111321, Colombia.

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping an item over $ 100,000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.